We, Nomatic, Inc., value the trust that our customers place in us and our high-quality products. We take our reputation very seriously and do all in our power to ensure that all products bearing our mark offered for sale are genuine, authentic, and safe. For this purpose, all products offered and sold on Costco Next are intended for personal use only and not for resale. Any suspected resale of our product for personal or business profit is strictly prohibited. Nomatic reserves the right to cancel orders that appear to be for resale purposes. Characteristics of reselling include but are not limited to: bulk purchases, frequent orders, orders by known resellers, etc.

We are a Utah-based company operating with two fulfillment centers. We have warehouses in the U.S. and Canada.

All orders are shipped from the warehouse closest to the shipping address provided at checkout. However, we cannot promise an order will ship from a certain warehouse, as our team works as hard as possible to get orders out as quickly as they can, and stock may be limited in select warehouses.

In this case, orders will ship from the warehouse that has sufficient stock.

It generally takes one business day to process and ship your order. For example, if you place an order on Friday, your order be shipped Monday.

During holiday sales and promotions, orders may take up to five business days for our warehouse to process and ship your order.

Most shipments are delivered within five business days.

Our team works as quickly as possible to process and ship all orders. Our warehouse hours of operation are Monday through Friday from 9 a.m. to 2 p.m. MT. Orders placed between these times are sent directly to our fulfillment centers. If you place an order between these times you will need to contact Customer Service to manually cancel or edit your order.

We cannot guarantee that we will be able to make any adjustments to an order once it has been placed. We will do our best to make any address corrections or cancellations before your order has been processed and leaves our facility.

Sometimes carriers may accidentally mark a shipment as delivered, but you haven't received your shipment yet.

If your tracking information shows that your package was delivered but you can't find it, please review the following steps:

• Verify your order confirmation email to ensure you provided the correct shipping address.
• Look for a notice of attempted delivery.
• Look around the delivery location for your package.
• See if someone else accepted the delivery, unless you have health or safety concerns about doing so (ask a neighbor if they've accidentally received your shipment).
• Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.

After completing the above steps, if you still haven't received your order you can file a lost shipment claim using the link below.

LOST SHIPMENT CLAIM FORM