Return Policy:
You can return or exchange your item 60 days after it is received for any reason. Must have proof of purchase and all items included. Click on the link below to start processing a return. Note, the reasons for your return will not affect the acceptance of your return.
US Soft Goods Lifetime Warranty:
We stand by the quality of our soft goods with a manufacturer's lifetime warranty* against defects in materials and workmanship. Cosmetic damage is not covered. In the event that one of our customers experiences a problem, we are here to help!
Our lifetime warranty makes sure all materials and workmanship stand up to normal wear and tear.
To submit a NOMATIC lifetime warranty claim, click the button below and fill out the form. Our warranty team will review your request and issue a warranty authorization number. With that number you will be responsible for shipping the item to our warranty facility where we’ll determine if it will be repaired or replaced with the same, fully-functioning item in similar or better condition.
Note that the customer is responsible for all shipping costs and NOMATIC will cover any repairs/replacement costs.
Luggage Lifetime Warranty:
We stand by the quality of our luggage with a manufacturer's lifetime warranty* against defects in material and workmanship. All of our luggage pieces have removable components, which make repairs simple. If you’re feeling handy you can order one of our DIY repair kits for a $10 handling charge, or you can ship it to one of our 3 US repair centers. The customer is responsible for the cost of shipping the bag to and from our repair facility and NOMATIC will cover the repair cost. If it can’t be repaired, determined at our discretion, we will replace the bag.
To submit a warranty request click the button below and fill out the form. Our warranty team will review your request, issue a warranty authorization number, and inform you of next steps. All bags must have a warranty authorization number before being sent to one of our repair centers.
Liability:
NOMATIC is not liable for damage to computers, cameras, equipment, clothing or anything in your surrounding environment as a result of using our products. NOMATIC is also not liable for bodily injury to yourself or others as a result of using our products.
Items purchased from unauthorized resellers are not covered by this lifetime warranty.
Proof of purchase necessary.